The University of California is faced with an unprecedented challenge: having
to plan for and accommodate 60,000 new students and 7,000 new faculty by 2010.
In other criteria, general planning structures and processes are covered. In this summary, we will focus on a particular, very ambitious example, the New Business Architecture, because it exemplifies the integrated planning that is the the topic of this criterion.
To help UC campuses address the multi-faceted implications of this growth, the
Office of the President formed a planning group, with a goal of identifying the
strategies needed to manage growth effectively while controlling costs and
improving the overall work environment for UC employees. In July 2000, the
group developed a report outlining a New Business Architecture (NBA) for the UC
system.
The NBA envisions an operating environment strikingly different from the
current one. In short, it calls for the development of campus business portals
capable of integrating multiple campus systems and resources, the streamlining
of cumbersome policies and processes, and the leveraging of new technology to
contain costs and improve services to UC's constituents.
UC Davis quickly recognized the need for a creative and collaborative approach
to meet the tight timeframe and the multi-faceted challenges at hand. The UC
Davis New Business Architecture Initiative was officially launched in September
2001 when the MyUCDavis Web portal was identified as the foundation for the
development of a campus enterprise portal from which students, faculty and
staff will be able to access a range of administrative, business, and academic
resources.
Transforming MyUCDavis into an enterprise portal is a complex undertaking.
Involving more than just technology, a project of this nature also entails
re-engineering campus processes, examining policies, and preparing for major
cultural change. To ensure broad representation, early buy-in, and long-term
success, the UC Davis NBA team structure (including a Steering Committee,
Implementation Workgroup, Technology Development Team, Change Management Team,
and Business Processes Team) was carefully designed with representatives from
all major campus organizations, including senior campus administrators, staff,
faculty, technologists, and other specialists. In all, 70+ team members are
directly involved in making the NBA vision a reality on the UC Davis campus.
Beyond the NBA team membership, planning processes have included broad
consultation and a series of interviews with key segments of the campus
population. This ongoing feedback mechanism provides critical information for
the development of an NBA approach that effectively combines UC Davis goals and
priorities with constituent needs. A similar approach, relying heavily on user
group and campus constituent feedback as well as close connections with the NBA
teams, guides the identification and development of new functionality for the
MyUCDavis portal.
The UC Davis NBA Initiative recently concluded its first year. Yet it has
already profoundly changed the ways in which the UC Davis campus approaches,
plans for, and implements strategic solutions to academic, personnel, fiscal,
and technological needs. It is the latest example of the campus ability to
successfully work together towards a common institutional goal.