(Summary for 1.7 and 1.8)

The programs and services of the campus along with its grievance procedures are extensively documented. The General Catalog is a key means of communication of established requirements and policy. In individual courses, departments, and deans' offices, these written policies are the basis for decisions on student requests. The Office of Student Judicial Affairs deals with students' rights and responsibilities. The Senate grade change committee deals with requests from students and faculty for grade changes and is guided by very specific policies. Some of the less routine student petitions make their way to the Chair of the Academic Senate, who receives advice from the ad hoc student petitions committee.

The Services to Schools is an example of communication of the goals and opportunities of the university to the broader community.

There have been quick and vigorous campus responses to cases when structural problems made it difficult for some students to graduate within four years. An example is the expanded offerings of the 2002 summer sessions.